EVERYTHING 35% OFF THROUGH THE END OF MARCH TO CELBRATE P&S's GRAND OPENING

ORDERS $250+ SHIP FREE!

FAQ’s & Policies

Home / FAQ's & Policies

Frequently Asked Questions

Order Processing & Shipping

Orders are typically packed and dispatched within 1 business day of payment confirmation. You'll receive a tracking number by email once your order ships.

We ship via USPS. Most domestic orders arrive within 2-3 business days after dispatch.

Currently we ship within the United States only. International shipping is something we're working toward - check back for updates.

Cancellations and modifications can be accommodated while your order is still in processing. Contact support as soon as possible and we'll do our best to help.

Payment

We accept Cash App, crypto, ACH, and Square credit/debit. Zelle is coming soon.

One coupon or promo code may be applied per order. Coupons cannot be combined with each other or stacked on top of active sale pricing.

Products & Quality

No. All products sold by P&S Peptides are intended strictly for laboratory research and scientific study purposes. They are not approved for human consumption, therapeutic use, or veterinary use, and have not been evaluated by the FDA.

Our peptides are synthesized in certified research-grade facilities and undergo independent third-party testing before being made available.

Returns & Support

Customer satisfaction is important to us. If there's an issue with your order - damaged, incorrect, or missing items - contact our support team within 7 days of delivery and we'll make it right.

Reach us through the contact form on our site. We respond to all inquiries within 1 business day.

Policies

Effective Date: February 20, 2026

Who We Are

P&S Peptides (“Company,” “we,” “us,” or “our”) operates this website at https://pandspeptides.com/.

Information We Collect

  • Contact details you provide during checkout or inquiries (such as name, email, shipping and billing address, and phone number).
  • Order and transaction details (such as products ordered, order totals, and shipment status).
  • Technical and usage information (such as IP address, browser type, and on-site activity) collected through logs and cookies.
  • Account information if you create an account on our site.

Payment card information is processed by third-party payment providers. We do not store full payment card numbers on this website.

How We Use Your Information

  • Process and fulfill orders.
  • Provide customer service and order updates.
  • Operate, maintain, and improve the website.
  • Detect, prevent, and investigate fraud, misuse, or security incidents.
  • Comply with legal, accounting, tax, and regulatory obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to support core site functions, including cart and checkout functionality, account login sessions, and site performance. Disabling cookies may affect website functionality.

When We Share Information

  • Payment processors to complete transactions.
  • Shipping carriers and logistics providers to deliver orders.
  • Service providers that support hosting, security, analytics, and operations.
  • Law enforcement, regulators, or courts when required by law or to protect legal rights.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order management, customer support, legal compliance, tax/accounting obligations, and dispute resolution.

Your Rights and Choices

You may request access, correction, or deletion of personal information we hold about you, subject to legal and operational exceptions. You may also request account closure where applicable.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is guaranteed to be completely secure.

Age Restriction

In alignment with our Terms, purchases are intended for qualified researchers age 21 or older. Our website is not intended for use by children.

Terms-Related Policies (Summary)

The following topics are governed by our Terms & Conditions and are included here as a summary for convenience:

  • Research Use Only: Products are sold strictly for research, laboratory, or analytical use and are not for human or animal consumption.
  • Eligibility: Purchasers represent that they are at least 21 years old and qualified to handle research compounds.
  • Refunds: No returns are accepted. Refunds are considered only for confirmed damaged goods upon delivery; purity disputes require independent third-party testing and remain subject to company review.
  • Shipping and Risk of Loss: Risk of loss transfers upon shipment. Carrier delays, delivered-but-stolen packages, and incorrect addresses provided by customers are addressed under the Terms.
  • Chargebacks and Fraud: Fraudulent chargebacks may result in permanent bans and dispute defense using delivery records and accepted Terms.
  • Disputes: Disputes are subject to binding arbitration in California, including class action and jury trial waivers, as stated in the Terms.
  • Liability Limits: Warranty disclaimers and limitation-of-liability terms apply as stated in the Terms.

For full legal language, review: Terms & Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates are effective when posted on this page.

Contact

For privacy questions or requests, please contact us through the website contact methods provided on this site.

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